Using physiological measures in conjunction with other UX approaches for better understanding of the player's gameplay experiences

Abstract

The goal of video games is to challenge and entertain the players. Successful video games deliver experience that impact players on a level of arousal. Therefore undertaking a user experience (UX) study is crucial to ensure that a game achieves both critical and financial success. However, traditional usability methods (observation, subjective reporting, questionnaire, and interview) have a number of limitations on game user research. In this study we capture player's physiological measures during a gameplay session, to indicate micro-events that have caused changes in their body signals. At the post-gameplay interviews we ask participants to comment and describe their feelings on the selected events. The aim of this study is not to over-interpret physiological measures, but on using blips in measures to help identify key points in a game, which we then use to investigate further with the participant. This approach provides a method that can identify not only the negative user experience and usability issues but also the events which have a positive impact on player's experience.