Heavy tails in multi-server queues

Abstract

In this paper, the asymptotic behaviour of the distribution tail of the stationary waiting time $W$ in the $GI/GI/2$ FCFS queue is studied. Under subexponential-type assumptions on the service time distribution, bounds and sharp asymptotics are given for the probability ${\bf P}\{W>x\}$. We also get asymptotics for the distribution tail of a stationary two-dimensional workload vector and of a stationary queue length. These asymptotics depend heavily on the traffic load.