Global Internet-based Crisis Communication: A case Study on SARS

Abstract

Crisis Communication is an effective communication mechanism in the world. The outbreak of the SARS disease and the way information on it was disseminated has illustrated the importance of effective and efficient crisis communication management. Consequently, we would like to highlight the viability of incorporating an intelligent agent software robot into a crisis communication portal (CCNet) to send the alert news to subscribed users via email and others mobile services such as SMS, MMS and GPRS.