Towards Efficient Service Delivery: The Role Of Workflow Systems In Public Sector In Kenya
Abstract
Current challenges in Electronic Government initiatives include performance management, effective and efficient means of sharing information between different stakeholders e.g. government departments in order to improve the quality of service delivery to the citizens. To address these challenges, this paper addresses an application domain of workflow systems in public institutions and proposes a framework that can be effectively used in implementing workflow systems in public institutions
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