A Piece of My Mind: A Sentiment Analysis Approach for Online Dispute Detection

Abstract

We investigate the novel task of online dispute detection and propose a sentiment analysis solution to the problem: we aim to identify the sequence of sentence-level sentiments expressed during a discussion and to use them as features in a classifier that predicts the DISPUTE/NON-DISPUTE label for the discussion as a whole. We evaluate dispute detection approaches on a newly created corpus of Wikipedia Talk page disputes and find that classifiers that rely on our sentiment tagging features outperform those that do not. The best model achieves a very promising F1 score of 0.78 and an accuracy of 0.80.