Towards Standard Criteria for human evaluation of Chatbots: A Survey
Abstract
Human evaluation is becoming a necessity to test the performance of Chatbots. However, off-the-shelf settings suffer the severe reliability and replication issues partly because of the extremely high diversity of criteria. It is high time to come up with standard criteria and exact definitions. To this end, we conduct a through investigation of 105 papers involving human evaluation for Chatbots. Deriving from this, we propose five standard criteria along with precise definitions.
0
Turn this paper into a lesson
ArcXiv compiles a structured reading guide from this paper's metadata: plain-English importance, contributions, prerequisite concepts, which sections to read first, flashcards, and a quiz. Grounded in the abstract, never invented.