New Kids on the Block: On the impact of information retrieval on contextual resource integration patterns

Abstract

The rise of new modes of interaction with AI skyrocketed the popularity, applicability, and amount of use cases. Despite this evolution, conceptual integration is falling behind. Studies suggest that there is hardly a systematization in using AI in organizations. Thus, by taking a service-dominant logic perspective, specifically, the concept of resource integration patterns, the most potent application of AI for organizational use - namely information retrieval - is analyzed. In doing so, we propose a systematization that can be applied to deepen understanding of core technical concepts, further investigate AI in contexts, and help explore research directions guided by SDL.