Algorithmic amplification of biases on Google Search

Abstract

The evolution of information-seeking processes, driven by search engines like Google, has transformed the access to information people have. This paper investigates how individuals' preexisting attitudes influence the modern information-seeking process, specifically the results presented by Google Search. Through a comprehensive study involving surveys and information-seeking tasks focusing on the topic of abortion, the paper provides four crucial insights: 1) Individuals with opposing attitudes on abortion receive different search results. 2) Individuals express their beliefs in their choice of vocabulary used in formulating the search queries, shaping the outcome of the search. 3) Additionally, the user's search history contributes to divergent results among those with opposing attitudes. 4) Google Search engine reinforces preexisting beliefs in search results. Overall, this study provides insights into the interplay between human biases and algorithmic processes, highlighting the potential for information polarization in modern information-seeking processes.