Speak & Spell: LLM-Driven Controllable Phonetic Error Augmentation for Robust Dialogue State Tracking

Abstract

Dialogue State Tracking (DST) is a key part of task-oriented dialogue systems, identifying important information in conversations. However, its accuracy drops significantly in spoken dialogue environments due to named entity errors from Automatic Speech Recognition (ASR) systems. We introduce a simple yet effective data augmentation method that targets those entities to improve the robustness of DST model. Our novel method can control the placement of errors using keyword-highlighted prompts while introducing phonetically similar errors. As a result, our method generated sufficient error patterns on keywords, leading to improved accuracy in noised and low-accuracy ASR environments.