Seesaw Experimentation: A/B Tests with Spillovers

Abstract

This paper examines how spillover effects in A/B testing can impede organizational progress and develops strategies for mitigating these challenges. We identify a phenomenon termed ``seesaw experimentation'', where a firm's overall performance paradoxically deteriorates despite achieving continuous improvements in measured A/B testing metrics. Seesaw experimentation arises when successful innovations in primary metrics generate negative externalities in secondary, unmeasured dimensions. To address this problem, we propose implementing a positive hurdle rate for A/B test approval. We derive the optimal hurdle rate, offering a simple solution that preserves decentralized experimentation while mitigating negative spillovers.