A Retail-Corpus for Aspect-Based Sentiment Analysis with Large Language Models

Abstract

Aspect-based sentiment analysis enhances sentiment detection by associating it with specific aspects, offering deeper insights than traditional sentiment analysis. This study introduces a manually annotated dataset of 10,814 multilingual customer reviews covering brick-and-mortar retail stores, labeled with eight aspect categories and their sentiment. Using this dataset, the performance of GPT-4 and LLaMA-3 in aspect based sentiment analysis is evaluated to establish a baseline for the newly introduced data. The results show both models achieving over 85% accuracy, while GPT-4 outperforms LLaMA-3 overall with regard to all relevant metrics.