Dream the Dream: Futuring Communication between LGBTQ+ and Cisgender Groups in Metaverse

Abstract

Digital platforms frequently reproduce heteronormative norms and structural biases, limiting inclusive communication between LGBTQ+ and cisgender individuals. The Metaverse, with its affordances for identity fluidity, presence, and community governance, offers a promising site for reimagining such interactions. To investigate this potential, we conducted participatory design workshops involving LGBTQ+ and cisgender participants, situating them in speculative Metaverse contexts to surface barriers and co-create alternative futures. The workshops followed a three-phase process-identifying challenges, speculative problem-solving, and visualizing futures-yielding socio-spatial-technical solutions across four layers: activity, interaction, scene, and space. These findings highlight the importance of spatial cues and power dynamics in shaping digital encounters. We contribute by (1) articulating challenges of cross-group communication in virtual environments, (2) proposing inclusive design opportunities for the Metaverse, and (3) advancing principles for addressing power geometry in digital space. This work demonstrates futuring as a critical strategy for designing equitable, transformative communication infrastructures.