Conceptualising Reflective Use: Toward A Process Perspective On Human-AI Interaction

Abstract

The rapid diffusion of generative artificial intelligence (genAI) systems reshapes how individuals engage with information systems, requiring users to monitor, assess, and adapt their interaction with non-deterministic systems. Existing constructs capture elements of this engagement but do not account for the situated dynamics of the entire evaluative process in genAI use. This research-in-progress, situated in a larger endeavour towards a scale development, derives an initial conceptualisation of reflective use: a behavioural-knowledge capability that unfolds across pre-use, in-use, and post-use phases, reinforced through situated reflective knowledge gained in practice. Drawing on expert interviews and a focus group, we identify four core components of reflective use and show how they form an iterative capability cycle anchored within the motivational needs outlined in self-determination theory. Understanding reflective use is essential to ensure appropriate reliance and high decision quality, and thus provides a foundation for promoting responsible and effective human-AI interaction.