Human and Artificial Intelligence - Promoting Trustworthy and Understandable Collaboration

Abstract

Methods of Artificial Intelligence (AI) enable the personalization of information for individual user experiences in many domains; however, they can also conflict with established design principles, e.g., due to uncertainties regarding the real world. Building trust and understanding can serve as an approach to create a more balanced relationship between humans and AI. Building upon a pilot study, an online survey was conducted to investigate 12 individual aspects related to the topics of explainability and controllability. The results indicate that both topics, despite their different and numerous facets, are generally perceived as important by respondents; simultaneously, however, a wide dispersion of opinions is frequently observed. This could be an indication that, alongside a fundamental consensus, individual perspectives, technical knowledge and understanding, context-specific factors, or personal experiences play a role in the perception of such systems.