Large Language Models (LLMs) for Telecom Root Cause Analysis (RCA): A Structured Reasoning Framework for Evidence-Grounded Diagnosis

Abstract

Root cause analysis (RCA) is a critical task in telecom network operations, but diagnosing performance degradations in modern 5G and emerging 6G networks remains challenging due to complex cross-layer dependencies. While large language models (LLMs) offer promising capabilities for reasoning and knowledge integration, directly applying vanilla LLMs to telecom RCA often leads to hallucination, unstable reasoning, and poor alignment with structured network evidence. This work first reviews the evolution of telecom RCA from rule-based and machine learning (ML) approaches to emerging LLM-enabled techniques, and provides an overview of recent paradigms, including structured reasoning, retrieval-augmented knowledge grounding, agentic orchestration, and verifiable reasoning. Building upon these insights, we propose a structured reasoning framework for LLM-enabled telecom RCA that aligns diagnostic reasoning with telecom-specific evidence and domain knowledge. The proposed approach first organizes heterogeneous network telemetry into canonical contexts, and then enforces decision-path reasoning during diagnosis, and finally generates evidence-grounded explanations for reliable fault identification. Experimental results on two 5G RCA datasets, TeleLogs and TelecomTS, demonstrate that the proposed framework consistently improves diagnostic accuracy and decision consistency compared with baseline techniques. These cross-dataset results highlight the importance of structured reasoning design for practical LLM-based RCA systems in next-generation telecom networks.